If you are experiencing any troubles and unhappiness regarding WWTEA’s products and services, please feel free to contact us at any point. We will ratify the issues with our best efforts. Allow us to learn to provide better.

To understand more about our returns and refund terms, please refer to the policy stated below.

RETURNS, REFUNDS AND EXCHANGES POLICY

1. You are entitled to a replacement or refund for any items deemed defective within 30 days after receipt of the order.

2. Pre-ordered items are not entitled to return nor refund. 

3. For defective products, reimbursement will be made within a maximum of 30 days upon receipt of the returned merchandise. 

4. To be entitled to a refund or return, please contact us as stated below by email at enquiry@wwtea.com.my or call us(WhatsApp) from Monday through Friday, 10am to 6pm GMT+8, +6013-922 0866

如果您对WWTEA的产品或服务有任何的疑问，请直接与我们联系。我们会尽全力为您服务。

如果您有任何关于退货及退款的问题，请参考以下的条规。

退货、退款和换货条规

1. 如您所收到的货品有任何质量问题，请于收到后的30天内向WWTEA提出退款或换货要求。

2. 任何预售之产品都不提供退款或退货服务。

3. 因质量问题而退货之产品，退款将在收到退货之产品后的30天内进行。

4. 如需要退款或退货，请与我们联系。联系方式：电子邮件: enquiry@wwtea.com.my  电话/WhatsApp：+6013-922 0866 办公时间为星期一至星期五，新加坡时间早上10时至下午6时。